Effective Date: 05/15/2024

At MEDAGENCY LTD, we prioritize customer satisfaction and aim to provide high-quality marketing and design services. Please read our refund and return policy carefully to understand how we handle cancellations, refunds, and disputes.

1. Refund Policy

• Business Package (£44.99): Refunds are not provided for completed services. However, if a project is canceled within the first 24 hours of payment and no work has been started, you may request a full refund.

• Starter Package (£11.99): Due to the affordable nature of this package, refunds are only provided if the project is canceled within the first 12 hours of payment, and no work has begun.

• Enterprise Package (£69.99): If the work is unsatisfactory, we offer up to 2 free revisions. Refunds will only be considered if the project remains incomplete after 7 days of the agreed delivery time.

• Professional Package (£29.99): Partial refunds are available if the cancellation occurs within 24 hours of payment and less than 50% of the work has been completed.

2. Non-Refundable Conditions

Refunds are not granted in the following cases:

• Services have been completed and delivered as per the client’s initial brief.

• Delays caused due to insufficient or delayed client communication or incomplete project briefs.

• Requests made beyond the specified refund period mentioned above.

• Services involving third-party platforms or integrations (e.g., domain registration, hosting).

3. Revisions and Edits

Each package includes a specific number of revisions:

• Business Package: 3 revisions.

• Starter Package: 1 revision.

• Enterprise Package: Unlimited revisions (within the scope of the initial agreement).

• Professional Package: 2 revisions.

Additional revisions beyond the package limit will incur extra charges.

4. Cancellations

• Cancellations must be requested in writing via email to [email protected] within the refund eligibility period.

• We reserve the right to assess the progress of the project before approving a refund or cancellation.

5. Payment Disputes

If you have concerns about your payment, we encourage you to contact us directly at [email protected] before initiating a dispute with your payment provider. Resolving issues directly helps avoid unnecessary delays and misunderstandings.

6. Delivery Time and Delays

Delivery times are specified for each package:

• Business Package: 2 days.

• Starter Package: 7 days.

• Enterprise Package: 2 days.

• Professional Package: 5 days.

If we fail to meet the delivery time due to our own delays, we will offer a 10% discount on the service or an additional revision free of charge.

7. Contact Us

If you have any questions or need assistance, feel free to contact our team:

• Email: [email protected]

• Phone & Whatsapp: +447492071205

We appreciate your understanding and cooperation as we strive to deliver exceptional services tailored to your business needs.