Effective Date: 05/15/2024

Introduction:

These Terms and Conditions govern the use of MedAgency LTD services, including the purchase of our services and products. By accessing or using our website, you agree to comply with these Terms.

Services Provided:

MedAgency LTD offers services such as Creative Video Production, Copywriting & Content Creation, Logo & Brand Identity Design, Website & Landing Page Design, Video Editing & Montage Services, and Social Media & Ad Optimization.

Pricing:

Our pricing is displayed on the website. The prices are subject to change, and the updated prices will be reflected in the service descriptions.

• One-time Payout Plans are offered for specific services.
• Delivery Time: Services will be delivered according to the selected delivery plan. Delivery times are 2, 5, or 7 days, depending on the plan selected.

Payment and Payout:

• Payment Methods: We accept payments via PayPal, Wise, Payoneer, Stripe, SumUp, Gocardless, and bank transfers.
• One-Time Payments: The full payment is required upfront for all services.
• Refunds and Returns: We provide refunds under specific conditions:
  • If the service is not delivered within the agreed timeline, you are eligible for a full refund.
  • If you are dissatisfied with the delivered service, please contact us within 7 days for a resolution : [email protected], Refunds will be considered on a case-by-case basis.
  • Refund requests are only accepted for services that were not completed according to the agreed scope.

Delivery Terms:

• Standard Delivery Time: Services will be delivered within 2-7 business days, depending on the service plan selected.
• Delays: In case of delays, we will notify you promptly and provide a new estimated delivery time.

Intellectual Property:

All creative works (videos, designs, content) provided by MedAgency LTD are for your exclusive use once full payment has been made. You are granted a non-transferable license to use the work for the agreed purpose.

Liability:

MedAgency LTD is not liable for any indirect or consequential damages resulting from the use of the services provided.

Contact Information:

For any questions regarding our Terms & Conditions, Privacy Policy, or for customer support, please email us at [email protected].

Changes to Terms and Conditions:

We reserve the right to update or change these Terms and Conditions at any time. You will be notified of any significant changes.