Effective Date: 05/15/2024

Introduction

These Terms and Conditions govern the use of MedAgency LTD services, including the purchase of our services and products. By accessing or using our website, you agree to comply with these Terms.

Services Provided

MedAgency LTD offers services such as:

• Creative Video Production

• Copywriting & Content Creation

• Logo & Brand Identity Design

• Website & Landing Page Design

• Video Editing & Montage Services

• Social Media & Ad Optimization

Additionally, we provide custom physical products such as USB drives and branded merchandise.

Pricing

Our pricing is displayed on the website. The prices are subject to change, and the updated prices will be reflected in the service descriptions.

• One-time Payout Plans are offered for specific services.

• Delivery Time: Services will be delivered according to the selected delivery plan (2, 5, or 7 days).

• Physical Products: Delivery timelines will be specified at the time of purchase.

Payment and Payout

• Payment Methods: We accept payments via PayPal, Wise, Payoneer, Stripe, SumUp, GoCardless, and bank transfers.

• One-Time Payments: Full payment is required upfront for all services and products.

• Refunds and Returns:

  • If the service or product is not delivered within the agreed timeline, you are eligible for a full refund.

  • If you are dissatisfied with the delivered service, please contact us within 7 days for a resolution at [email protected]. Refunds will be considered on a case-by-case basis.

  • Refund requests for physical products are only accepted if the product is defective or damaged upon delivery.

Delivery Terms

• Standard Delivery Time: Services will be delivered within 2-7 business days, depending on the service plan selected.

• Physical Products: Delivery timelines will be specified at the time of purchase.

• Delays: In case of delays, we will notify you promptly and provide a new estimated delivery time.

Intellectual Property

All creative works (videos, designs, content) provided by MedAgency LTD are for your exclusive use once full payment has been made. You are granted a non-transferable license to use the work for the agreed purpose.

Liability

MedAgency LTD is not liable for any indirect or consequential damages resulting from the use of the services or products provided.

Contact Information

For any questions regarding our Terms & Conditions, Privacy Policy, or for customer support, please email us at [email protected].

Changes to Terms and Conditions

We reserve the right to update or change these Terms and Conditions at any time. You will be notified of any significant changes.